Our complaint resolution services
From time to time customers find themselves with a less than satisfactory outcome to their claim by their insurer. It is at this point our specialist complaints resolution team will be instructed to provide a full and independent report on the issues raised and to ensure the customer is provided with the best possible care and service to bring the claim to a close. Such issues could be around a disagreement on the schedule of works the insurer agrees through to poor workmanship of any repairs carried out.
We have dedicated contractors who are able to provide a solution and to carry out correct repairs in a timely manner. Our expertise spans internal works through to subsidence, tanking, surfacing and more general perils such as storm, escape of water and accidental damage.
As a Chartered Institute of Building training partner, we act with integrity and best practice when dealing with insurer complaints to ensure a quick and amicable conclusion for their customer.
Ready to find out more?
Every job is a new challenge. We’re regularly tasked with resolving unusual construction problems of all kinds and we do it with a smile on our face!
How do we do it?
We’ve built a network of skilled professionals, enabling us to respond quickly and efficiently in order to tackle every project with our unique approach.